Wiltshire Farm Foods | Meet the Customers

TV commercials for one of the UK’s most trusted food brands

In order to meet the company’s ambitious growth target, Wiltshire Farm Foods needed to drive engagement and boost brochure requests. The challenge was to present their services in a relatable way that would stand out enough to engage a new audience but not alienate existing customers.

Wiltshire Farms Foods pride themselves on ‘good old-fashioned service’, their personal approach sets them apart from supermarket deliveries. By featuring real members of the delivery team, the film captures the unique relationship Wiltshire Farm Foods has with their customer base. The advert places the user at the heart of the campaign by using real Wiltshire Farm Foods customers in real life settings.

It was particularly important to make the adverts age relevant, this meant considering font size, use of colour and pace of the advert.

“Working with Omni has been really refreshing – there’s no pretence, they are just an honest bunch of people who really want to deliver the best work they can – good isn’t good enough for them! They have taken time to really understand our customers, and always use that insight when considering creative ideas.”
Consumer Marketing ManagerWiltshire Farm Food